SmartSplash Privacy Policy

Smart Splash App Privacy Policy
Effective date: August 31, 2026
Last updated: August 31, 2026

This policy explains how the Smart Splash mobile app ("Smart Splash," "the app," "we," "us") collects, uses, stores, and shares information. Smart Splash is published by MAV AquaDoc. It applies only to the Smart Splash app. Purchases made on mavaquadoc.com are covered by our store privacy policy.

Questions or privacy requests: dev@mavaquadoc.com

1. Information we collect

Account information

When you create an account we collect your email address, a password (stored only as a secure hash by our authentication provider), and any display name or profile details you choose to add. Authentication and account storage are handled by Supabase.

Pool and spa profile data

Information you enter about your water: pool or spa type, volume, surface, sanitizer type, equipment, location label (for example "Backyard Pool"), and similar setup details.

Water test results and history

Test strip readings, chemical values, dosing recommendations we generate, timestamps, and the ongoing history of tests associated with your account.

Camera access and photos

Smart Splash requests camera access so you can photograph a test strip and its reference chart. This is the core function of the app.

  • Images are captured only when you actively take a photo or select one from your photo library.
  • Test strip images may be uploaded to and stored on our servers (Supabase) so we can process the reading, show your history, and improve reading accuracy.
  • We do not use facial recognition, and we do not scan, index, or collect other photos in your library.
  • We do not collect precise GPS location, and we do not read location metadata from your images for tracking purposes.

Community feed content

If you post to the in-app community feed, we collect and store the text, images, and any other content you submit, along with your display name and post timestamps. Community posts are visible to other Smart Splash users. Please do not post information you want to keep private, and do not post other people's personal information.

Device and usage data

We collect standard analytics and diagnostic data through third-party analytics and crash reporting services: device model, operating system version, app version, language, general region derived from IP address, screens viewed, feature usage, session length, and crash or error logs. This data is used in aggregate to understand how the app performs.

Support communications

If you contact us, we keep your message and contact details so we can respond.

We do not collect: payment card numbers (the app does not process payments), government ID numbers, health information, contacts, precise location, or microphone audio.

2. How we use information

  • To read your test strip images and calculate water chemistry results.
  • To generate dosing and treatment recommendations.
  • To save your pools, spas, and test history so you can track changes over time.
  • To operate the community feed and moderate content.
  • To authenticate you and secure your account.
  • To fix bugs, measure performance, and improve reading accuracy and app features.
  • To respond to support requests.
  • To comply with legal obligations and enforce our terms.

3. Legal bases (EEA/UK users)

Where the GDPR applies, we process your data on these bases: contract (providing the app and your account), legitimate interests (app security, fraud prevention, product improvement, aggregate analytics), consent (camera and photo library access, which you can withdraw in your device settings), and legal obligation where required.

4. How information is shared

We do not sell your personal information. We do not share it with third parties for their own advertising, and we do not use your data to track you across other companies' apps and websites.

We share data only with service providers who process it on our behalf under contract:

  • Supabase — authentication, database, and image storage (hosting infrastructure).
  • Analytics and crash reporting providers — aggregate usage and stability data.
  • Apple App Store / Google Play — app distribution and, where applicable, subscription or purchase handling by the platform (we never receive your full payment details).

We may also disclose information if required by law, valid legal process, or to protect the rights, safety, or property of our users or of MAV AquaDoc, and in connection with a merger, acquisition, or sale of assets (you will be notified of any such change in ownership of your data).

Content you choose to post to the community feed is shared with other users by design.

5. Data retention

We keep your account information, pool profiles, and test history for as long as your account is active. Test strip images are retained while they remain part of your history. Support emails are kept for up to 24 months. Analytics and crash data are retained in aggregate form according to our providers' standard retention windows. When you delete your account, we delete or anonymize your personal data within 30 days, except where we are required to keep records longer by law.

6. Deleting your account and data

You can delete your Smart Splash account and its associated data at any time:

  • In the app: Settings → Account → Delete Account.
  • By email: write to dev@mavaquadoc.com from the email address on your account and we will process the deletion within 30 days.

Deleting your account removes your profile, pool data, test history, and stored test strip images. Community posts may be removed or shown as from a deleted user. You can also revoke camera or photo permissions at any time in your device settings, though the strip scanning feature will not work without camera access.

7. Your privacy rights

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal data, to object to or restrict certain processing, and to withdraw consent. California residents have the right to know what personal information we collect, to request deletion or correction, to opt out of sale or sharing (we do neither), and not to be discriminated against for exercising these rights.

To make a request, email dev@mavaquadoc.com. We will respond within the time required by applicable law, generally 30 days. EEA and UK users also have the right to complain to their local data protection authority.

8. Children's privacy

Smart Splash is not directed to children. We do not knowingly collect personal information from anyone under 13 (or under 16 in the EEA/UK). If you believe a child has provided us information, contact dev@mavaquadoc.com and we will delete it.

9. Security

Data is transmitted over encrypted connections (TLS) and stored with our hosting provider using encryption at rest and access controls. Access to production data is limited to personnel who need it. No system is perfectly secure, so we cannot guarantee absolute security, but we will notify affected users and regulators of a breach where required by law.

10. International data transfers

We operate in the United States, and our service providers may store and process data in the United States or other countries. Where required, transfers from the EEA or UK rely on Standard Contractual Clauses or another approved mechanism.

11. Changes to this policy

We may update this policy as the app changes. We will revise the "Last updated" date above, and for material changes we will notify you in the app or by email. Continued use of Smart Splash after an update means you accept the revised policy.

12. Contact

MAV AquaDoc — Smart Splash App
Email: dev@mavaquadoc.com
Web: www.mavaquadoc.com