4.77/5
The average score customers leave us after each support interaction.
Live data, updated April 2026
Customer service, on the record.
Every score below comes from a customer who contacted our support team and rated their experience. Most companies keep these numbers private. We publish ours every month.
The Numbers
Where we stand right now.
A live snapshot of 2026, pulled from every closed support ticket. Nothing curated.
94.64%
The share of customers who rated us 4 or 5 stars in 2026.
1M+
Pool and spa owners our team has helped to date.
51min*
Our average first response. Industry benchmark is 6+ hours.
*Measured during business hours, daily 10 AM to 6 PM EST.
Month Over Month
Our 2026, month by month.
Transparency goes both ways. When a month dips, you'll see it here. We use the feedback to improve, then publish the next month's numbers when they come in.
Average CSAT rating
Out of 5.00. Higher is better.
Monthly average
Sample size
January
Strong
4.79/5
February
Perfect month
5.00/5
March
Strong
4.57/5
92.9%
5-star
1.8%
4-star
0%
3-star
0%
2-star
5.4%
1-star
By Channel
However you reach us, we are on it.
Different channels, same standard. Whether you email, chat, or call, you get the same fast, useful answers.
Email support
hello@mavaquadoc.com
4.79/5
Across all tickets in January through March 2026.
Live chat
In-site widget
4.74/5
Chat-only average across 2026 support sessions.
Phone support
(877) 278-2006
7-day support
Open every day, 10 AM to 6 PM EST.
In Their Own Words
Verified and recent.
Pulled straight from our 2026 post-support surveys. Lightly formatted, never edited.
"I have had the best possible customer service. Emailed back and forth and questions were answered. Was even emailed when I didn't have questions, just checking on me. Couldn't be happier."
"Super quick response and very helpful. Took the time to be detailed about my question. Thank you!"
"You went above and beyond to help with my request. Thank you!"
"Anya was awesome. She deserves a raise. She was super helpful. Bravo AquaDoc for hiring her. Thank you Anya for all your help!"
"Easy service. It's new equipment for us and we were able to get straight forward answers same day."
"The response was immediate and the remedy was too."
"You have been very accommodating and understanding about this missing package and I appreciate your efforts in resolving this issue."
"Went above and beyond to help me solve my problem and answer my questions."
"Excellent response and advice as always."
Always Here
Pool problems don't wait for Monday. Neither do we.
Seven days a week. Email, phone, or chat. Because a broken pump shouldn't cost you a Saturday with the family.
Email
hello@mavaquadoc.com
Drop us a note. Our average first response is 51 minutes.
Daily, 10 AM to 6 PM EST
Phone
(877) 278-2006
Call us about a setup, an order, or a tough chemistry question.
Daily, 10 AM to 6 PM EST
Live Chat
Start a conversation
Tap the chat widget in the corner of any page for fast answers from our team.
Daily, 10 AM to 6 PM EST
How This Works
We publish everything, even the rough months.
This page is built on survey data straight from our help desk. We refresh it every month. The good, the rough, the one-offs, it is all here.
01
Ticket closes
A customer emails or chats with our team. Once the issue is resolved, the ticket is marked closed.
02
Survey is sent automatically
The customer receives a one-click survey asking to rate the support experience from 1 to 5 stars.
03
Every score is logged
Responses sync back to our help desk platform. Nothing is hidden, deleted, or edited.
04
This page refreshes monthly
We pull the numbers, post the quotes, and flag anything under 4 stars for review by our team.
Questions
Good questions, straight answers.
A bit more on how we track this and why we publish it publicly.
How does AquaDoc measure customer satisfaction?
After every resolved support conversation, our system sends a short survey asking the customer to rate their experience from 1 to 5 stars and leave an optional comment. Scores are tracked through our help desk platform and published here monthly.
How often is this page updated?
We refresh this page at the start of each month with the prior month's customer satisfaction data so you can see how we are doing in close to real time.
What is a good CSAT score?
A CSAT score above 85% is considered strong in most industries. Above 90% is considered excellent. AquaDoc is tracking at 94.64% year to date in 2026.
What happens when a customer gives a low rating?
Every rating below 4 stars is reviewed by a team lead within one business day. If the customer left a comment, we follow up personally. We also track patterns across low scores to spot any issues with our process or products.
How do I contact AquaDoc customer service?
Our team answers email, phone, and live chat seven days a week from 10 AM to 6 PM EST. Email hello@mavaquadoc.com, call (877) 278-2006, or tap the chat widget on any page of our site. Our average email first response is 51 minutes.
Shop AquaDoc
Same standard, every order.
Now that you have seen the work behind our 4.77, browse what we stand behind. Pumps, heaters, filters, cleaners, salt cells, chemistry, and more, all backed by the support you just read about.